Privacy Policy

The Community Space Group is committed to protecting your privacy. This Privacy Statement sets forth our current privacy practices with regard to the information we collect when you or your computer interact with our website. By accessing our website you acknowledge and fully understand Company’s Privacy Statement and freely consent to the information collection and use practices described in this Website Privacy Statement.

This privacy statement sets out how the The Community Space Group or ‘we’) uses and protects any information that you give  The Community Space Group  when you use this website.The Community Space Group   is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website then you can be assured that it will only be used in accordance with this privacy statement.

When do we collect your data?

We normally collect your data when you provide it to us. You may give us your data when you:

• contact us by telephone, letter or email;
• use our website or complete an online web form;
• make a donation to us;
• otherwise disclose your information to us.
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We will only request your information where it is necessary to carry out a particular function. You are under no obligation to provide us with your information, but this may limit our ability to help where certain information is needed to undertake a particular activity.

How do we use your data?

We process personal data for the following purposes:

• Sending out information to members
• processing and dealing with any enquiries, including requests for information, advice, guidance, advocacy or other support;
• processing donations
• monitoring, developing and improving the support that we provide
• monitoring and investigating any suspected breach of the website terms of use, forum rules or any suspected unlawful activity
• providing you with information about our work

Anonymising data

With the personal data that you have provided, we may anonymise information that you have provided so that we can use it in a way that does not personally identify you, so as to support the aims, objectives or activities of the organisation.

We will not seek your consent to using your information in a way that doesn’t personally identify you. However, where there is a concern as to whether it would lead to you being personally identified, we will seek your explicit consent beforehand.

Who do we share your data with?

We may share your data with third parties outside of Unlock in the following circumstances:

• where you (or the person to whom the data relates) consent;
• where the data is already available to the public from other sources;
• where the data is in the form of a summary or collection of data so framed that it is not possible to ascertain from it information relating to any particular person;
• when there appears to be a serious risk of harm to you, e.g. a threatened suicide;
• to protect others (e.g. information about possible child abuse will be disclosed to the appropriate agency;
• to prevent a serious criminal act where others may be endangered (e.g. an act of terrorism).

How do we protect your data?

We take our responsibility very seriously and will treat your data with the utmost care and take all appropriate steps to protect it. We have clear information security policies and procedures in place (along with regulatory and other legal obligations to keep your data safe) and these are regularly assessed and reviewed.

We protect our IT system from cyber-attack. Access to your personal data is password-protected, and sensitive data (such as payment card information) is secured by SSL encryption.

What are your rights?

You have the right to request:

• Access to the personal data we hold about you, free of charge in most cases.
• The correction of your personal data when incorrect, out of date or incomplete, for example, when you withdraw consent, or object and we have no legitimate overriding interest, or once the purpose for which we hold the data has come to an end.
• That we stop any consent-based processing of your personal data after you withdraw that consent.
• If we choose not to action your request, we will explain to you the reasons for our refusal.

Requests for a copy of data held

You have the right to request a copy of any information about you that we hold at any time (often known as “subject access”), and also to have that information corrected if it is inaccurate. Although we have up to 30 days to supply this information, we will try our best to provide it sooner than this.

Formal requests under the Data Protection Act need to be sent in writing, either by post or email. To ask for your information, you can either email info@thecommunityspacegroup.uk

To respond to a request, we require the following information:

• Your full name
• Address (including postcode)
• Telephone number
• Email address (if available)
• A description of the data that you are requesting, and any additional information which will enable us to locate it
• Evidence of your identity (e.g. a copy of your passport, driving licence – please do not send originals)
• How you would like to receive the information (either by email or by post).

Your right to withdraw consent

Whenever you have given us your consent to use your personal data, you have the right to change your mind at any time and withdraw that consent.

You can withdraw consent in various ways, depending on what you are withdrawing consent from. If you would like to withdraw consent completely, please provide details by email to info@thecommunityspacegroup.uk